Service Desk Analyst

Company Name:
Louisiana Hospital Association
North Oaks Health System
## Job Description
Previous Experience Required: REQUIRED QUALIFICATIONS: Experience supporting: MS Windows XP/7 workstation Peripheral Devices such as Printers, Scanners, Modems, etc. Desktop applications, including but not limited to Microsoft Office 2003/2007/2010
Working knowledge of: High school diploma or equivalent Minimum of one year experience in supporting PCs in a Microsoft network environment is required. A+ Certification
DESIRED QUALIFICATIONS: Hands-on experience configuring, installing, and managing of PC hardware and software Associate Degree in Computer Science/Technology or related field is desired. Network+ or other equivalent certifications desired. Experience supporting PDAs/SmartPhones/Laptops Knowledge of Microsoft Active Directory Experience using a Help Desk trouble ticketing system Experience with HBO systems is desired. Must be customer service oriented and have excellent communication skills, including speaking, listening, reading and writing. Experience working in a healthcare environment
Manual and Physical Skill Required: Periods of sitting and working at the computer. Frequent movement throughout hospital for on site work within other departments.Lifting of computer equipment.
Physical Effort Required: Strength: Medium Push: Occasionally Pull: Occasionally Carry: Occasionally Lift: Frequently Sit: Occasionally Stand: Occasionally Walk: Frequently
Employment Type: Full Time
Schedule: Hours Varies

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