Sotheast Community Health Systems
DescriptionPOSITION SUMMARYPerforms customer service functions in the clinical office setting.
Essential Functions:
Responsible for all incoming calls.
Scheduling of medical and dental appointments.
Follow up on No-Show appointments.
Working of the Dental Recall List.
Inform patients of past due balance at point of contact.
Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook.
Retrieve appointments and messages from Patient Portal on a daily basis.
Complete Patient Registration for medical and dental patients.
Insurance VerificationCollection of co-pays, deductible, and fees.
Preparations for next day's scheduleOther reasonable duties as assignedRequirementsSKILLS & ABILITIESEducation:
High School Diploma or GED Certificate requiredComputer Skills:
Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Other Requirements:
Ability to communicate in English, both verbally and in writing.
Ability to communicate in different languages desired.
Excellent customer service skillsAbility to type 40 wpm desiredAbout the Company:
Sotheast Community Health Systems.
Estimated Salary: $20 to $28 per hour based on qualifications.
Essential Functions:
Responsible for all incoming calls.
Scheduling of medical and dental appointments.
Follow up on No-Show appointments.
Working of the Dental Recall List.
Inform patients of past due balance at point of contact.
Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook.
Retrieve appointments and messages from Patient Portal on a daily basis.
Complete Patient Registration for medical and dental patients.
Insurance VerificationCollection of co-pays, deductible, and fees.
Preparations for next day's scheduleOther reasonable duties as assignedRequirementsSKILLS & ABILITIESEducation:
High School Diploma or GED Certificate requiredComputer Skills:
Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Other Requirements:
Ability to communicate in English, both verbally and in writing.
Ability to communicate in different languages desired.
Excellent customer service skillsAbility to type 40 wpm desiredAbout the Company:
Sotheast Community Health Systems.
Estimated Salary: $20 to $28 per hour based on qualifications.
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