Desktop Support Supervisor
Hammond, LA Hammond, LA Full-time Full-time $60,000 - $65,000 a year $60,000 - $65,000 a year 4 days ago 4 days ago 4 days ago Definition and Role Under general guidance of the Director of Information Technology, the Desktop Support Supervisor will directly lead and manage a small team of Desktop Support Specialists, responsible for support to end users, to include moves/adds/changes of end user equipment, software installs and upgrades, general troubleshooting, and problem resolution, as well as other support tasks to ensure the efficient function of MedCentris information systems.
This is a hands-on, supervisor role with the ability to work a hybrid schedule with a minimum of 3 days in the office each week.
Qualifications and Skills 5
years of experience in either a supervisory or team lead role.
Bachelor's degree in related field, or additional work experience accepted in lieu of degree.
Active Directory, primarily Users and Computers, Group Policy, and Sites and Services.
Solid understanding of network services such as DHCP and DNS.
Windows OS and MacOS.
Apple iOS and Android mobile devices.
Microsoft 365/Azure AD user administration.
Windows Imaging tools.
Familiarity with endpoint and email security products.
Previous healthcare experience is a plus.
Dedication to customer service is a must.
Great communication skills and be able to communicate in English.
Great work ethic; will go above and beyond to exceed internal customer expectations.
Outstanding interpersonal skills and great team player.
Must be able to work independently with a high degree of self-initiative.
Excellent problem-solving abilities.
Ability to work well under pressure and adapt to changes in project priorities.
Must be able to accommodate a flexible work schedule.
Be available to travel based on the implementation needs of projects with limited advanced notice.
Ability to pass background check and drug screen.
Job Responsibilities and Duties Act as a hands-on, working supervisor to perform desktop and application support duties such as provisioning and deprovisioning PCs and user accounts, installing software, performing remote triage and support sessions, and supporting EMR applications.
Utilize a ticketing system to provide exceptional support to end users, as well as to plan and prioritize tasks and projects; establish reporting metrics and KPIs to track efficiency and effectiveness.
Maintain a proactive approach to keeping proper working order of all user workstations, including regular security updates, application troubleshooting, software, and hardware upgrades.
Take overall responsibility for incidents and service requests that will affect end-user technology; coordinate and engage resources in support of problem resolution.
Document standards for the provisioning of workstations, phones, mobile devices, creation of new accounts, hardware, and application setups.
Take ownership of asset management as it relates to hardware and software; maintain detailed inventory control from purchase to disposal.
Maintain change control and testing processes for modifications to supported systems and services.
Provide subject matter expertise and direction as necessary for operational support and training of personnel.
Assist in managing mobile devices via a Mobile Device Management system.
Assist in managing various security products such as EDR, email security, network access control, and content filtering.
Assist with more complex network and server issues.
Communicate within the IT department and with other departments as tasks require.
Identify and recommend new technology solutions.
Assist in identifying and remediating security vulnerabilities.
Travel as needed to perform regular duties and to assist others within the department.
Any other tasks as assigned by manager.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing this job the employee is frequently required to sit, talk, and hear.
The employee is occasionally required to walk, use hands and fingers to feel, handle, or operate objects, tools, or controls, and reach with hands and arms.
The employee must occasionally lift and/or move objects weighing up to 25 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust and focus.
Job Type:
Full-time Pay:
$60,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday No weekends Ability to commute/relocate:
Hammond, LA 70403:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer support:
1 year (Preferred) iOS:
1 year (Preferred) Windows:
1 year (Preferred) Supervising:
5 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is a hands-on, supervisor role with the ability to work a hybrid schedule with a minimum of 3 days in the office each week.
Qualifications and Skills 5
years of experience in either a supervisory or team lead role.
Bachelor's degree in related field, or additional work experience accepted in lieu of degree.
Active Directory, primarily Users and Computers, Group Policy, and Sites and Services.
Solid understanding of network services such as DHCP and DNS.
Windows OS and MacOS.
Apple iOS and Android mobile devices.
Microsoft 365/Azure AD user administration.
Windows Imaging tools.
Familiarity with endpoint and email security products.
Previous healthcare experience is a plus.
Dedication to customer service is a must.
Great communication skills and be able to communicate in English.
Great work ethic; will go above and beyond to exceed internal customer expectations.
Outstanding interpersonal skills and great team player.
Must be able to work independently with a high degree of self-initiative.
Excellent problem-solving abilities.
Ability to work well under pressure and adapt to changes in project priorities.
Must be able to accommodate a flexible work schedule.
Be available to travel based on the implementation needs of projects with limited advanced notice.
Ability to pass background check and drug screen.
Job Responsibilities and Duties Act as a hands-on, working supervisor to perform desktop and application support duties such as provisioning and deprovisioning PCs and user accounts, installing software, performing remote triage and support sessions, and supporting EMR applications.
Utilize a ticketing system to provide exceptional support to end users, as well as to plan and prioritize tasks and projects; establish reporting metrics and KPIs to track efficiency and effectiveness.
Maintain a proactive approach to keeping proper working order of all user workstations, including regular security updates, application troubleshooting, software, and hardware upgrades.
Take overall responsibility for incidents and service requests that will affect end-user technology; coordinate and engage resources in support of problem resolution.
Document standards for the provisioning of workstations, phones, mobile devices, creation of new accounts, hardware, and application setups.
Take ownership of asset management as it relates to hardware and software; maintain detailed inventory control from purchase to disposal.
Maintain change control and testing processes for modifications to supported systems and services.
Provide subject matter expertise and direction as necessary for operational support and training of personnel.
Assist in managing mobile devices via a Mobile Device Management system.
Assist in managing various security products such as EDR, email security, network access control, and content filtering.
Assist with more complex network and server issues.
Communicate within the IT department and with other departments as tasks require.
Identify and recommend new technology solutions.
Assist in identifying and remediating security vulnerabilities.
Travel as needed to perform regular duties and to assist others within the department.
Any other tasks as assigned by manager.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing this job the employee is frequently required to sit, talk, and hear.
The employee is occasionally required to walk, use hands and fingers to feel, handle, or operate objects, tools, or controls, and reach with hands and arms.
The employee must occasionally lift and/or move objects weighing up to 25 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust and focus.
Job Type:
Full-time Pay:
$60,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday No weekends Ability to commute/relocate:
Hammond, LA 70403:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer support:
1 year (Preferred) iOS:
1 year (Preferred) Windows:
1 year (Preferred) Supervising:
5 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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